
Salesforce Acquires Fin for $3.6 Billion to Lead Autonomous Customer Service
Salesforce acquires Fin — formerly Intercom — for $3.6 billion. What this agentic CRM consolidation means for enterprise support teams and CIOs.
Practical tips, use cases, and news about AI for SMBs. Explore our latest articles.

Salesforce acquires Fin — formerly Intercom — for $3.6 billion. What this agentic CRM consolidation means for enterprise support teams and CIOs.

CVE-2026-20253 (CVSS 9.8): an unauthenticated component in Splunk Enterprise exposes AWS deployments to remote code execution — no credentials required.

A former IT tech sabotaged his ex-employer for 21 months via never-revoked credentials. What this conviction reveals about IT offboarding risk.

GreatXML, an unpatched zero-day, bypasses BitLocker through the Windows Recovery Environment. Here's what IT teams need to do right now.

One account compromised via social engineering was enough to expose 73,000 civil servants and 13.5 GB of data from a state-backed encrypted platform.

A critical flaw (CVSS 9.4) in Veeam Backup & Replication v12 allows any domain user to seize control of the backup server — no elevated privileges required.

CVE-2026-23111: a use-after-free flaw in nftables enables root escalation and container escape. Working exploits have been public since June 8.

Fake IT helpdesk calls, remote desktop takeovers, and rapid ransom demands: vishing now targets professional services firms — including through physical intrusion.

Behind the takedown of 73 Microsoft repositories lies a novel evasion technique called Phantom Gyp — one that bypasses every standard npm security control.

A seventh actively exploited zero-day hits Cisco Catalyst SD-WAN Manager in 2026: root-level privilege escalation, no patch available, all deployments affected.

By acquiring VoidZero, Cloudflare takes control of Vite and 130 million weekly downloads — a strategic signal for B2B engineering teams.

In March 2026, 230 AWS, Azure and GCP cloud servers were silently hijacked to form a criminal email relay network — without their owners' knowledge.

Fewer than twenty encrypted vaults stolen via TOTP brute-force: the Dashlane incident exposes the transparency gaps security vendors too often hide.

As major US funds shift strategy, European B2B software companies face a familiar question: is growth capital still their Achilles' heel?

The Lovable–Google Cloud multi-year deal signals that AI no-code tools are entering their enterprise-grade phase. What SMB leaders should take from it.

Cyera valued at $12bn — 80x ARR, still unprofitable. The signal every B2B leader deploying AI can't afford to ignore.

When AI demand outstrips global supply, SMEs risk being sidelined by hyperscalers. Here's how to get ahead before it hits your business.

Between hype and hasty decisions, how SMBs can assess AI investments with clarity — and filter out the noise from big tech's grand proclamations.