Your patients call when you're in consultation.

Yes. An AI voice agent like Blue Onyx's answers every call to your practice, identifies the reason for the visit and offers available slots in real time, in direct sync with your calendar, with no risk of double booking. In a group practice, it automatically routes each patient to the right practitioner based on specialty and availability. The appointment is confirmed immediately, then followed by e-mail reminders 3 days and/or 1 day ahead to reduce no-shows. The agent answers 24/7, including Monday mornings, when a practice can receive up to 60 calls a day, more than a third of which usually go unanswered (detailed sources at blueonyx.fr/en/sources). It works alongside your front desk, not as a replacement: your team keeps control of complex situations and of patients who ask to speak with a human.

The voice agent never handles a medical emergency itself: it identifies it and applies the protocol you have defined. From the very first exchanges, the Blue Onyx agent assesses the level of urgency expressed by the patient. Depending on your instructions, it redirects the call to the on-call practitioner, to a dedicated service, or directly to the SAMU (15, France's medical emergency number) for critical situations. It never makes a diagnosis and never gives medical advice: its role is limited to routing quickly, without dispatch errors. For urgent but non-life-threatening requests (acute pain, a worrying symptom), it can offer the first available slot or trigger a priority callback from your team. This triage protocol is configured with you during setup, tested before going live, and can be adjusted at any time as your practice's organization evolves.

Yes, provided you choose a solution designed for health data. At Blue Onyx, data is hosted in France, processing complies with the GDPR and with healthcare-sector requirements, and conversations are never used to train AI models. The agent collects only the information needed to book an appointment: identity, contact details, reason for the visit. It does not access the patient's medical record and never communicates any medical information over the phone. Every exchange is logged, so the practice can review exactly what was said and recorded. Before going live, the exact scope of the data collected is validated with you, to stay aligned with your professional-secrecy obligations and with the way your practice-management software works.

The price depends on your call volume, the number of practitioners and the integrations required: calendar, practice management software, porting your existing number. At Blue Onyx, every practice receives a quote drawn up after an initial conversation, with no long-term commitment and never based on a standard plan. The agent is sized around your actual call flows. Allow a maximum of 48 working hours to receive your proposal. As a market benchmark, an in-house phone answering service represents between €2,000 and €2,800 per month according to Contaxium, social charges included, plus the equipment for a professional switchboard, and only during office hours. A general practice receives up to 60 calls a day, more than a third of which currently go unanswered. The AI voice agent answers 24/7, including during Monday-morning peaks.