Your patients call when you're in consultation.
Up to 60 calls per day in a medical practice, over a third of which go unanswered. Your receptionist can't handle it all. Blue Onyx steps in — as a complement to your team, not a replacement.
What professionals in the industry experience daily.
Unmanageable call spikes
Monday mornings, post-weekend returns and post-holiday periods generate up to 60 calls per day. Over a third go unanswered. Your reception desk can't keep up.
Multi-practitioner routing errors
Each practitioner has their own schedule and specialties. Routing errors cost time for both the patient and the doctor.
Lost patients
A missed call means a patient who feels ignored and books an appointment at another practice.
Manual scheduling
Phone-based appointment booking is time-consuming and prone to double-booking errors.
A voice agent designed for your profession.
Automatic appointment booking
Direct sync with your calendar. Available slots are offered in real time, with no risk of double-booking.
Multi-practitioner management
The agent identifies the reason for the call and automatically routes to the right practitioner, based on their specialty and availability.
Emergency routing
The agent assesses the urgency level and redirects to the appropriate service or emergency number according to your protocol.
Email confirmation and reminders
Automatic confirmation and email reminders D-3 and/or D-1 to reduce no-shows.
Practical information
Reminders of office hours, address, access routes, and documents to bring for each type of consultation.
GDPR compliant
Health data protected. Hosting and processing compliant with healthcare sector requirements.
Here's what a call sounds like.
Client
Hello, I'd like to see Dr. Legrand for a fairly severe toothache.
Blue Onyx AI Agent
Hello. I understand — a toothache requires prompt attention. Unfortunately, Dr. Legrand has no availability this week. However, Dr. Martin can see you tomorrow at 9:30 AM. Would you like that slot?
Client
Yes, tomorrow works for me.
Blue Onyx AI Agent
Perfect. I'm confirming your appointment with Dr. Martin, tomorrow at 9:30 AM. Could you remind me of your name and date of birth for the patient file?
Client
Durand, born March 15, 1985.
Blue Onyx AI Agent
Thank you, Mrs. Durand. You'll receive a confirmation by SMS. Please bring your health insurance card and any recent X-rays. In the meantime, a painkiller may help with the discomfort. Have a good day.
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