Our sources.

“85% of missed calls never result in a callback”

Used on: Homepage

According to a study by BIA/Kelsey, a research firm specializing in local commerce, 85% of people whose call goes unanswered will never call back. This figure, cited by Forbes and many industry players, underscores the critical importance of answering every incoming call to avoid permanently losing a prospect. Source: BIA/Kelsey, cited by Forbes & Aircall.

“62% of calls to SMBs are never answered”

Used on: Homepage

A study conducted by 411 Locals across 85 businesses in 58 different industries over a 30-day period reveals that only 37.8% of incoming calls are actually answered by a human — meaning nearly 62% of calls go unanswered, representing as many potentially lost prospects. Source: 411 Locals.

“78% of customers buy from the first company that picks up”

Used on: Homepage

According to a landmark study published by the Harvard Business Review, led by Professor James Oldroyd of MIT, analyzing over 15,000 leads and 100,000 call attempts across multiple industries, response speed is the #1 conversion factor. Companies that respond within 5 minutes are 100 times more likely to convert a prospect than those that wait just 30 minutes. Result: 78% of customers sign with the first company that responds. Source: Harvard Business Review.

“A traditional receptionist costs around €2,500/month — Blue Onyx starts at €247/month”

Used on: Homepage

According to Contaxium, a telephone answering service specialist in France, the cost of an in-house phone receptionist ranges from €2,000 to €2,800 per month (salary, social charges and operating costs), not including the initial hardware investment of €2,000 to €3,000 for a professional switchboard. By comparison, Blue Onyx starts at €247/month — up to 10 times cheaper, available 24/7, with no holidays or absences. Source: Contaxium.

“91% of consumers prefer brands that let them choose between calling or messaging”

Used on: Chat Agent page

According to an international study conducted by LivePerson in 2022 among 2,548 consumers in the United States, United Kingdom and Australia, 91% of customers say they prefer brands that offer the choice between calling and messaging. Preferences vary depending on the time of day and context: what matters is not the channel itself, but the freedom to choose the one that best suits the moment. Source: LivePerson — Voice and Messaging 2022.

“A prospect not contacted within 5 minutes is 10× less likely to convert”

Used on: Chat Agent page

According to the landmark study by Professor James Oldroyd of MIT, conducted with InsideSales.com and published in the Harvard Business Review, the chances of qualifying a prospect drop by a factor of 10 once response time exceeds 5 minutes. Beyond 30 minutes, conversion chances are 100 times lower. In other words, every minute counts — and an AI agent that responds in under a second consistently puts you in first position. Source: Harvard Business Review / MIT — Prof. James Oldroyd & InsideSales.com.

“Up to 60 calls per day in a medical practice”

Used on: Healthcare Solution

According to a medical thesis defended in 2015 by Julie Van Ballenberghe Pedrosa, a general medical practice receives an average of 20 to 60 calls per day. The busiest practices far exceed this volume, as confirmed by the telephone answering service A3COM, which distinguishes practices handling more than 50 daily calls. Source: L'appel téléphonique au cabinet du médecin généraliste, thesis 2015 — cited by MadeForMed & A3COM.

“over a third of which go unanswered”

Used on: Healthcare Solution

According to a study of 7,000 calls across 22 medical practices in 18 US states, practitioners miss an average of 42% of their incoming calls during office hours. This figure is corroborated by the MGMA 2023 report, which puts the average rate at 34%. Source: Study of 22 practices / 18 states, cited by AnswerNet.

“4 to 8 jobs lost every month”

Used on: Trades & Crafts Sector

According to an analysis by SkipCalls covering the construction and home services sector, a tradesperson misses an average of 2 to 4 calls per week while on the job. With an average conversion rate of 50%, this represents 4 to 8 lost jobs each month. The trade magazine Plumbing & Mechanical confirms this trend: missing just two calls a day can mean up to $8,000 in lost revenue per month. Source: SkipCalls, trades & contractors industry data.