While you're out on viewings, your competitors are answering.

Yes, that's precisely its main value for an agency: every incoming call is qualified from the very first contact, while your negotiators are out on viewings. The Blue Onyx agent identifies the caller's profile (buyer, tenant, seller or landlord), gathers budget, search criteria and property type, and can answer questions about specific properties in your catalogue: surface area, floor, price, availability. It then books viewing or valuation appointments directly, routing each one to the right agent by geographic area or property type. For agencies with a rental-management arm, it also handles tenant requests: technical issues, rent-receipt requests. Your negotiators focus on viewings and signings; the agent takes care of screening, qualification and appointment booking, 24/7.

Yes, a single voice agent handles both flows: buyers and tenants on one side, owners looking to sell or rent out on the other. The point is worth stressing, because a significant share of an agency's inbound calls comes from owners: a flow that is often poorly handled, or even ignored, even though it directly feeds your stock of mandates. Concretely, when an owner calls to sell, the Blue Onyx agent gathers the property type, surface area, occupancy status and target price, then offers a valuation appointment with the negotiator specialized in that area. When a buyer calls, it qualifies budget and criteria, then schedules a viewing. Both journeys are configured to match your processes, and every request reaches the right person with a complete file. No mandate opportunity is lost anymore while the team is out on viewings.

The price depends on the agency's call volume, the number of negotiators and the options you choose: porting your number, transferring to a negotiator, qualifying viewing requests. At Blue Onyx, every agency receives a quote drawn up after an initial conversation, with no long-term commitment and no imposed plan; allow a maximum of 48 working hours to receive it. What is at stake is measured less in subscription than in lost opportunities: 78% of customers buy from the first company that picks up, and 85% of missed calls never result in a call back. A buyer who rings during a viewing and reaches voicemail contacts the next agency. The agent answers 24/7, weekends and viewing hours included, and passes every qualified request to your team.

Yes. Smart transfer to a human is one of the Blue Onyx voice agent's options: during setup you define the situations that should be put through live (a seller ready to sign a mandate, a long-standing client, an ongoing negotiation), and the agent then transfers the call to the relevant negotiator, by geographic area or property type. If that person is unavailable, the agent doesn't leave the caller hanging: it takes a message, qualifies the request and schedules a callback, passing a complete file to the negotiator. And if a caller explicitly asks to speak to a human, that instruction is respected: the AI never insists. All other calls (property information, initial qualification, viewing appointments) are handled end to end without tying up the team. You keep control of the balance between automation and direct contact.