Your schedule is packed. So is your phone line.

Yes. The Blue Onyx voice agent greets every caller with the tone and rigor the profession demands, qualifies the type of matter (family law, commercial, criminal) and routes it to the right partner or department. It books consultation appointments while informing callers about fees and payment arrangements, e-mails the list of documents to provide for each type of case, and courteously screens out requests outside your areas of practice. For case-status updates, which account for the majority of a firm's inbound calls, the agent communicates where the proceedings stand (pending, hearing scheduled, submissions filed) without tying up the lawyer, using only the information you choose to make accessible. Available 24/7, it works alongside your assistant, not as a replacement.

A well-designed voice agent discloses nothing: it only communicates information the firm has explicitly authorized, within the scope defined with it. At Blue Onyx, that scope is set during configuration: which case-tracking elements may be shared (hearing dates, procedural status), with whom, and after what verification of the caller's identity. Everything else (strategy, case documents, exchanges with the opposing party) remains out of the agent's reach; it simply has no access to it. Data is hosted in France, processing is GDPR-compliant, every conversation is logged, and exchanges are never used to train AI models. Faced with a sensitive or ambiguous request, the agent does not attempt an answer: it transfers to the lawyer or arranges a callback. The firm keeps control of the scope at all times.

It immediately applies your emergency protocol, instead of just taking a message. Police custody, an expiring appeal deadline, service of process: during setup, you define which situations cannot wait and what to do for each one. The Blue Onyx agent recognizes these matters from the caller's very first sentences, gathers the essential information (identity, location, nature of the emergency) and triggers the planned action: direct transfer to the on-duty lawyer, immediate notification on your phone, or a priority callback. Because the agent answers 24/7, an emergency arising on a Saturday night or a public holiday no longer ends up on voicemail. Non-urgent calls follow the normal flow (appointment booking, case follow-up) without interrupting your day in court. The protocol can be adjusted at any time, as the firm's organization evolves.

The price depends on your call volume, the number of partners and the integrations you need: calendar, case management software, porting your number. At Blue Onyx, every firm receives a quote drawn up after an initial conversation, with no long-term commitment and never based on a standard plan; your proposal reaches you within 48 working hours. As a market benchmark, an in-house phone answering service represents between €2,000 and €2,800 per month according to Contaxium, social charges included, and only during office hours. An AI voice agent also answers in the evening and at weekends, exactly when procedural emergencies arise, while 62% of calls to small businesses currently go unanswered. Every exchange is logged in writing and passed to the lawyer concerned.