Your machines are running. Your quotes are still waiting.

Yes, and that is the rule at Blue Onyx: we plug into what you already have rather than replace it. The automations read from and write to your ERP, your inbox and your spreadsheets through their standard interfaces or, failing that, by file exchange. No change of software, no data migration, no interruption to production. We begin by mapping how work actually flows through your business, then automate the sequence that costs you the most hours before anything else. Every sensitive step keeps a human sign-off: you stay in control of prices, lead-time commitments and anything that goes out to the customer.

The free 30-minute assessment is enough to pinpoint the workflow concerned and measure what it costs you. The first useful automation is then rolled out in short stages, with a measurable result before the scope widens: we do not launch two-year programmes. The exact timetable depends on how many systems have to be connected and on the quality of the starting data. It is agreed with you after the assessment, in a bespoke quote: we never price from a standard formula.

The exact scope of the data processed is defined with you before go-live and limited to what the automated handling genuinely needs. Processing is GDPR-compliant, exchanges are logged, and your documents are never used to train AI models. The automations run on your own accounts and your own tools, which leaves you in control of access: you can revoke it at any time. A drawing, a bill of materials or a manufacturing routing remains your property and never travels outside the process you have approved.

Yes. The agent picks up every call, including during production and outside office hours, identifies the caller and the reason for the call, then passes it to the right person with the context already gathered. For a quote request, it collects the quantity, the material and the required lead time, and gets the drawing sent over by email. For a delivery, it directs the call to dispatch. For a production emergency, it applies the protocol you have defined. It works alongside your reception, never instead of it: complex conversations are transferred to a human and every call is logged.